Career Books 2018

Career Software

Preparing for a Video Interview

By Erin Kennedy 

Download the Correct Technology and Applications

Having the correct technology will be necessary. When talking with the potential employer, ask which application they use for video interviews so you can download it and explore it ahead of time. Applications like Skype and Zoom are the most popular, since they are easy to use. You also want to make sure your computer is fast enough to handle a video interview so there are no delays or lag times.

Make Sure to Test the App

You may be a tech savvy person, but testing is crucial. Testing the application involves making sure your camera works correctly, ensuring you can connect to the application, and determining whether there are any transmission issues. You don't want to be struggling with navigating through the app during the interview, so doing your testing well in advance will make the process seamless.

Professional Resume Services is here to help executives develop their executive profile, LinkedIn profile, resume or anything else related to their job search. We can also provide helpful tips throughout the interview process to help you improve your chances of landing the job. Feel free to reach out to us at any time to learn more about how our services can benefit you.

Do a Trial Run With a Friend

Just as you do a run through in preparing for a face to face interview, you should do a trial run for a video interview. You may have shared your executive profile with a family member or friend to proofread, and now you can use them again to practice for a video interview. The things you should be looking for are camera angles, lighting, and whether or not there is lag time when communicating. Even a one-second lag time can make it seem like you are interrupting the interviewer, so you don't want that to be an issue.

Presentation Matters

You may think that a video interview is not as "professional" and your appearance isn't as important. You would be wrong. Your LinkedIn profile should have a professional headshot, and you need to match the professionalism in your video interview as well. Just because you are interviewing from your home doesn't mean you should dress casually. It's tempting to wear shorts and only put on a nice shirt, since the interviewers will only see your upper body. However, if you have to get up for any reason, the embarrassment of not having on dress pants could be devastating.

Get Rid of Potential Distractions

Lastly, look around the space where the interview will take place. What items could be a distraction? Is there a clock that makes a sound at the top of each hour? What about any clutter in the background? All of these may seem normal to you since you live with them, but can create huge distractions during a video interview. Take the advice from the best professional resume writers and make the room you're interviewing in look like a professional environment, as much as possible.

Erin Kennedy, CPRW, CERW, BS/HR, is a Certified Professional Resume Writer/Career Consultant, and the President of Professional Resume Services She is a nationally published writer and contributor of 8 best-selling career books and has achieved international recognition following yearly nominations of the prestigious T.O.R.I. Award

Are You There for Your Customers?

By Ursula Jorch

I have a question for you. Are you there for your customers?

I don't mean, do you show up for work every day? That's a given, an implicit agreement. That's the bare minimum.

I don't even mean, do you have a customer service process that works? That's also the price of entry: it's how you stay in business.

What I'm talking about is bigger than customer service. It's an opportunity to go beyond the minimum, to expand your income and your impact.

It's an attitude.

Have you had an experience with a business that was stellar, truly outstanding? Almost all of us have. The interaction left you feeling cared for, really seen, right? And will you mention that experience and that company to your friends? Sure you will!

That's the attitude I'm talking about. One that creates an outstanding experience for your customer.

Think about what "I have your back" when it comes to customers would mean for your business. It's an attitude of curiosity, openness, caring, and learning what's important for them.

If you're focused on having impact with your business, on being your awesome self, on contributing, on making the world a better place with your business, you're also focused on helping your customer have the impact they want to have.

Here are some examples:

•             You extend your business hours if they have a pressing issue.

•             You ship product to them more quickly if they have a sudden jump in demand.

•             You find ways to share information and contacts with them that you know will be helpful.

•             You respond with encouragement if they're doing something new.

•             You reach out when you know your customer is going through a tough time personally, maybe with a health issue, or in their business, to see how they're doing and offer your presence.

You act as if this relationship is the most important thing to you in this moment.

That doesn't mean you trample all over your own boundaries and others' just to please a customer. You and your business have to have boundaries to survive and be sustainable. I'm talking about a mature, adult relationship with people who matter to you. You care, and you're willing to show it in ways that nurtures everyone.

An attitude of, "I'm here for you" means:

1.            You build trust

2.            That increased trust builds stronger connection, which ultimately leads to...

3.            More sales and

4.            More referrals and

5.            A more deeply fulfilling experience for your customer and for you

6.            Expanding your impact!

The great thing is that an attitude of "I'm here for you" doesn't just go one way, towards the customer. You benefit too, personally and professionally. You feel more connected, you trust yourself more, you feel more deeply fulfilled. It's an all-around positive for everyone.

You can even extend this attitude to all the people who are so important in helping you deliver what you do in your business: team members and even suppliers. Everyone that helps nurture and grow your business.

Next time you have an opportunity, consider how an attitude of "I'm here for you" changes what you do and say.

Are you there for your customers? If you are, you'll have more income and more impact.

Ursula Jorch is a speaker, business coach and consultant who helps entrepreneurs grow a successful business that makes a difference in the world. A 21-year successful entrepreneur herself, Ursula helps you define the difference you want to make in the world and develop strategy and marketing so you have ever-expanding impact.

Find Ursula on her podcast, Work Alchemy: The Impact Interviews where she interviews impactful entrepreneurs and leaders like Seth Godin and Marianne Williamson, and at for free resources for you and your business.

What Is A What-If Analysis?

By Adil Al-Khan 

A What-if analysis is a brainstorming activity that can be used to determine things that can go wrong in center scenarios. After determining what could negatively happen, the consequences are then judged thereafter. A What-if analysis can be used for any type of potential disaster. For the sake of this article, we will discuss how this analysis can be applied to a fire safety plan.

Based off of the answers that are obtained from what-if styled questions, informed judgments can then be made concerning the risks associated with moving forward with a particular activity. Any risks that have been deemed acceptable can have a course of action outlined about ways to avoid the potential disaster from occurring. When it comes to fire safety, it is vital to remember that prevention is key.

Steps To Conducting A What-If Analysis

When conducting a what-if analysis, the first thing that needs to take place is a leader must be selected. Once a leader is selected, they will then be responsible for walking their team through the steps of the analysis. The leader should utilize detailed diagrams and operating guidelines that the rest of the team can keep with them. Guidelines that determine what the acceptable safety levels are is important to hand out also.

Once the leader is assigned, it is time to get down to business. The team should then begin generating various what-if questions for the subject at hand, in this case, fire safety. When developing what-if questions, that will then need to be tested to determine if they are realistic or not, there are a few things to consider.

· Human error- Human error is the first thing to think about what conducting a what-if analysis. Many hazardous situations occur from a simple human mistake. Make some of your questions centered on this point.

· Equipment failure- Equipment failure is another reason that a fire could break out. Consider the different types of equipment that is used in your facility when conducting a what-if analysis.

· Deviations from expected parameters- Any deviation from a critical parameter can make the difference between a fire starting and its prevention.

Assess And Evaluate All Potential Risks

Once all what-if questions have been generated by the team, the next step is to review them. The team needs to gather all of the questions and determine if there are any likely error sources. They should then decide at this point, what the probability of each error occurring is. After the probability has been determined, then the consequences need to be accessed also. The consequences of something hazardous happening, make it extremely important to perform one of these analyses.

Develop Solutions and Recommendations

Different steps need to be taken if a risk is deemed to be acceptable or unacceptable. While conducting your analysis, if the risk is considered to be unacceptable by the team, then there will need to be a corrective action performed. At this point all recommendations are recorded.

If the risk is deemed to be acceptable, but the probability is low and the consequences are not anything life threatening, the team may choose to mark this scenario as a no recommendation response. Remember that time is valuable when it comes to a hazardous situation, such as a fire. Therefore, if the steps to correct the problem will involve a lot of time and costs, this is usually deemed as an unacceptable method to rectify the issue.

Summarize and Prioritize The What-if Analysis

After developing recommendations for the what-if questions that are deemed acceptable, the next step is to summarize and prioritize the information that has been gathered. The summary needs to be prioritized based on the probability of the what-if analysis actually occurring. For example, a fire starting because of an oven exploding would be prioritized above a fire starting because of a piece of paper being lit on fire by a lighter. The oven blaze would spread quicker... causing a bigger hazard then the other scenario.

Assign A Call To Action

Assigning a call to action is the final step in conducting a what-if analysis. At this point, all probable scenarios should have a solution to them if they were occur. To assign a call of action to help prevent these issues from occurring, you may want to consider adding an additional column to your current what-if analysis that you have put together. Indicate a person or a group of people that are going to be assigned to ensure that corrective actions are taken so a fire hazard does not occur.

The Benefits of Using A What-If Analysis

Protecting the building that you operate and the people who reside in it is important. What-if analyses allow you to look at things from another perspective and take the appropriate steps to safeguard your facility if an adverse event were to occur. This type of analysis is easy to use, and there are no specialized tools required to do so.

To engage in creating a what-if analysis, you do not have to have experience with doing hazard analyses. This makes this form of analyzing attractive. Anyone can be involved in a team performing this type of analysis and understand how to be insightful. Doing one of these types of analyses makes people think outside the box and consider various scenarios that could occur, yet, we hardly consider until they do happen.

Are There Limitations To The What-If Analysis?

Any form of analysis has its limitations. This type of form of analyzing hazards is only useful when the right types of questions are asked. The success of creating an impactful what-if analysis is going to rely solely on the input of the team members that are involved in the task. That is why it is important to set down with a team of sophisticated individuals to develop this type of list.

Adil Al-Khan loves to help share his expert knowledge on Fire Safety and takes great pride and assurance that both himself, and the team at Advanced Safety Solutions are helping to improve Fire Safety in the Sultanate of Oman and the GCC. You can read more about Advanced Fire Safety Solutions here.